Models
No models to show.
Work experience
Technical Support, Escalations Manager, Customer Abuse Manager
TELUS communications Inc.
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August 2002 - March 2024
I've worked as an internet technical support manager, Escalations Manager, Customer Abuse Manager until retirement. I've wrote technical support documentation. As an escalation manager I worked mending broken relationship with TELUS and our customers. As an abuse manager we would often be the final contact trying to find unique solutions to challenging customer issues.
Computer Department Manager
London Drugs
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August 1992 - November 2008
Senior Service Technician, Field Service technician, Assistant computer department manager. Acting computer department manager.
Computer & telecommunications technologist
InterTan Canada Limited
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July 1988 - June 1992
Electronics tech, servicing equipment down to the component level. Fabricator and customer installation technician. Onsite Field service technician.
Education
CompTIA
A+ Certification, Service Technician
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January 1999 - January 1999
A+ Certification CompTIA.
Southern Alberta Institure of Technology
Completed 2 years of Electronics - Customputer Hardware Engineering, Electronics
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January 1986 - January 1988
CXT - Computer Hardware Engineering.
